Shipping Policy

Thank you for choosing preschooler.shop. We are committed to delivering your early learning resources quickly, safely, and efficiently right to your doorstep.

Please review our shipping guidelines below to understand how we process, handle, and transport your workbook bundles and educational materials.

Delivery Timeline

We know how excited your little learners are to begin their educational journey. That is why we work with premium courier networks to ensure timely dispatch.

• Standard Delivery Frame: Your orders will deliver in 4 to 5 working days from the date of confirmation.
• Working Days Definition: Please note that working days exclude weekends (Saturday and Sunday) and national public holidays.

Order Processing & Verification

Before shipment, our warehouse team carefully inspects and safely packages each book bundle to make sure it arrives in pristine, unbent condition.

• Verification Call/Message: Orders are processed immediately following a successful phone call verification or text confirmation from our customer support desk.
• Cut-Off Times: Orders placed before 2:00 PM are generally handed over to our delivery partners on the same working day. Orders placed after this time move to the next working day's fulfillment batch.

Shipping & Handling Charges

Shipping fees are automatically calculated at the checkout screen based on the total weight of your chosen book bundles and your delivery region. We frequently run limited-time promotional offers providing free or discounted shipping for complete curriculum bundles—be sure to review the store banner for ongoing deals.

Refund and Return Policy

At preschooler.shop, we take great pride in the quality, craftsmanship, and educational value of our learning workbooks and bundles.

Please read our policy carefully before completing your purchase. Because our items are specialized educational resources, we maintain a highly structured and strict protocol regarding returns and refunds to ensure absolute fairness and transparency.

Damaged Items & Eligibility

We only accept returns or process refunds under one specific condition: **if a product is physically damaged during production or packaging and shipped directly from our side.**

• Mandatory Return for Inspection: In the rare event that you receive a damaged product, it must be shipped back to us immediately.
• Investigation Process: Upon receiving the returned item, our quality assurance desk will thoroughly investigate the issue to confirm that the fault occurred on our end.
• Resolution: Once the damage is verified by our investigation team, we will happily either **issue a brand new replacement product** or **process a refund** to your original payment method.

Strict General Limitations

To maintain structural integrity and keep our learning bundles highly economical for all families, we do not accept arbitrary return claims.